Help Center

Product Questions
Does the Advanced Command Trainer move when hit?
The Advanced Command Trainer can move when hit directly. If movement is an issue, consider adding weight to the bottom frame, such as a sandbag.
Can I get replacement Advanced Command Trainer pads?
Yes, we offer replacement pads for our TAP™ Advanced Command Trainer. Please visit here to purchase:https://www.oatesspecialties.com/advanced-command-trainer-replacement-pads
Do you sell blemished products?
We offer blemished products on our website when the inventory we receive is not in perfect condition. The blemished products we offer have only minor cosmetic defects but are still fully functional. All blemished products we sell come with a 30-day limited warranty.
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Shipping and Returns Questions
Do you offer free shipping?
Only items marked with the free shipping icon on our website are eligible for free shipping. If there are multiple items in a single order, those without the free shipping icon will have shipping charges applied. The free shipping offers are only available in the United States.
Do you ship outside the United States?
Our website is currently set up to accept domestic orders. We can accept international orders via phone, fax, or email. You can reach us at (936) 295-4495 or info@oatesspecialties.com.
Can I exchange a product?
To exchange an item(s), please contact us at info@oatesspecialties.com or call us at (926) 295-4459. Please let us know the product you would like to exchange for. From there, we will provide you with a Return Authorization Number and an address to send the item back to. You will be charged/credited any difference in the product price. If you need us to provide a return label, we can do so. The cost of the return label that we provide will be charged to the original payment method, along with the shipping price of the exchanged product. Please return the product in the original packaging.
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Account Questions
Can I get an invoice for my order?
You can obtain a receipt from your purchase by logging into your account and clicking the invoice option in your order history. The other option would be to email us at info@oatesspecialties.com. If you choose to email us, please include your name, order number and email address you would like the receipt sent to.
Do you have a rewards program?
Our rewards program is available for all customers with an active account. It is a way for individual customers to earn points to use on future purchases to receive a discount.
How do tax exemptions work?
Currently, we do not charge sales tax for items shipped outside the state of Texas. If you are a Texas resident and tax exempt, we will need you to submit your tax exempt forms. Contact us at (936) 295-4495 or info@oatesspecialties.com.
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Schools/Universities Questions
Do you have a fax?
Yes we do. Our fax number is (501) 632-2316.
Do you offer free shipping?
Only items marked with the free shipping icon on our website are eligible for free shipping. If there are multiple items in a single order, those without the free shipping icon will have shipping charges applied. The free shipping offers are only available in the United States.
Can I get an invoice for my order?
You can obtain a receipt from your purchase by logging into your account and clicking the invoice option in your order history. The other option would be to email us at info@oatesspecialties.com. If you choose to email us, please include your name, order number and email address you would like the receipt sent to.
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