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Product Warranty and Limitations

WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS.

We make every effort to see to it that our products are of the highest quality. Since we cannot guarantee that our products are applicable to all situations, the following is made in lieu of all warranties, expressed or implied: Oates Specialties LLC only obligation shall be to replace or repair such quantity of the product proved to be defective within thirty days from date of purchase. Oates Specialties LLC shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by an authorized representative of Oates Specialties LLC. WARRANTY EXCLUSIONS-THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, or failure to properly maintain, clean or repair products.

Links provided in this website to other websites are provided for convenience only and do not imply any kind of warranty, and the posting of links to other websites does not imply that Oates Specialties LLC supports or endorses those websites or their products.

LIMIT OF LIABILITY

In no event will Oates Specialties LLC be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

SHIPPING

You can trust that your order with Oates Specialties will be quickly processed and shipped. We strive to process and ship orders within 24 hours after an order is received. Orders placed on Friday, Saturday, Sunday or on a holiday will be processed the next business day.

We ship products anywhere in the United States using standard shipping methods. Although Oates Specialties primary carrier is Federal Express, we reserve the right to ship by other carriers. Shipping cost is not included in the cost of the merchandise unless expressly stated and is non-refundable. All offers for flat rate shipping apply to shipments within the continental United States only; items indicating flat rate shipping may have additional shipping charges when shipped to Alaska or Hawaii. Contact Oates Specialties directly to arrange shipments to Canada or other international destinations.

Oates Specialties LLC cannot accept responsibility for incorrect or incomplete addresses. Customer is responsible for additional shipping charges due to incorrect or incomplete addresses (missing apartment #, Suite #, business name, etc.); any such fees will be charged to the original form of payment. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment.

EXCHANGES AND REFUNDS:

Oates Specialties is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your unused purchase (excluding electronics, uniforms and caps) for an exchange or refund within thirty days of receipt of merchandise. Simply contact us to receive Return Authorization for your purchase.

The following conditions for Exchanges and Refunds apply:

  • Shipping fees and costs are the customer's responsibility and are not refundable.
  • Returned products must be in their original carton or container unless allowances are provided in advance by Oates Specialties LLC.
  • Return of unused items for refund (excluding electronics, uniforms or caps) will be assessed a Restocking Fee of 10% of product's regularly listed price.
  • Returns of unused SpeedChains, specially ordered products and/or sized products for refund will be assessed a Restocking Fee of 20% of product's regularly listed price. Regrettably uniforms and caps cannot be returned for exchange or refund.
  • Returns of electronic products, for exchange or refund, are subject to the policies of the product manufacturer; a fee of 5% of product's regularly listed price will be assessed by Oates Specialties LLC in addition to any fees that may be assessed by the manufacturer for a product's return for refund.
  • Returned products with damage of any type or showing any signs of usage will not be accepted.

Approved refunds and/or exchanges will only be made to the original purchaser and to the original instrument of purchase (i.e. bank card) used in the initial purchase.

We reserve the right to accept or decline any order for any reason.

Oates Specialties LLC

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